Delivery & Returns

All orders are shipped directly from our supplier network via tracked courier to UK mainland addresses. Free delivery on orders over £500.

Delivery

Tracked courier, 2–5 working days.

Standard delivery

Price TBC — delivered in 2–5 working days to UK mainland addresses.

Free delivery

On orders over £500 — delivered in 2–5 working days. Most complete kits qualify.

Highlands, NI & Islands

May incur a surcharge on larger items. Delivered in 3–7 working days.

You'll receive a dispatch confirmation with tracking details when your order ships. Inspect your delivery on arrival and report any damage within 48 hours.

Returns

14 days to change your mind.

Unused, unopened items may be returned within 14 days of delivery for a full refund. Items must be in their original packaging and in resalable condition.

How to return

Email us with your order number and reason for return. We'll provide full return instructions.

Return shipping

Buyer's responsibility, unless the item is faulty or was sent incorrectly — in which case it's on us.

Refund timeline

Refunds are processed within 5–10 working days of us receiving your returned item.

Damaged or faulty items

We'll put it right at no cost

Contact us within 48 hours for transit damage, or within the warranty period for faults, with photographs. We'll arrange a replacement or refund at no cost to you.

Ready when you are

Free delivery over £500. Build your kit.

Most complete kits ship free and arrive within 2–5 working days — configure yours in minutes.

Tracked courier 14-day returns Free over £500